Shipping & Returns Policy

Processing Times

Order processing times vary depending on the product type:

• Standard Products (U.S. Flags, State Flags): 5-7 business days
• Military Flags: 5-7 business days
• Custom Flags & Banners: 5-10 business days depending on complexity
• America 250 Edition Products: 5-7 business days
• Large or Rush Orders: Contact us for expedited options

Shipping Methods & Costs

We offer FedEx or UPS shipping options to meet your needs:

Shipping Destinations

We ship throughout the United States. For international shipping inquiries, please contact us directly at (512) 295-2683 or request a quote through our website.

Return Policy for Standard Products

We want you to be completely satisfied with your purchase. Standard (non-custom) products may be returned within 30 days of delivery, subject to the following conditions:

• Items must be unused, in original packaging, and in resalable condition
• Original receipt or order confirmation is required
• Return shipping costs are the responsibility of the customer unless the item is defective
• Refunds will be processed within 5-7 business days of receiving the returned item
• You may contact us by email at [email protected]

Custom Products

Due to the personalized nature of custom flags and banners, we cannot accept returns on custom orders unless:

• The item is defective or damaged upon arrival
• The item does not match the approved proof or specifications
• There is a manufacturing error on our part

Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us within 7 days of delivery
• Provide photos of the defect or damage
• We will provide a prepaid return label for defective items
• You may choose a replacement or full refund

How to Initiate a Return

To initiate a return or report a problem with your order:

1. Contact our customer service at (512) 295-2683 or email [email protected]
2. Provide your order number and reason for return
3. Receive return authorization and instructions
4. Ship the item back using the provided instructions
5. Receive your refund or replacement once we process the return

Order Cancellations

Orders may be cancelled before they enter production:

• Standard Products: Cancel within 24 hours for a full refund
• Custom Products: Cancel before proof approval for a full refund; cancellations after production begins may incur fees
• To cancel an order, contact us immediately at (512) 295-2683

If you have any questions about shipping, returns, or your order, please don't hesitate to contact us: