Terms of Service

1. Acceptance of Terms

By accessing and using the CPI website ("Site") and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Site or services. These terms constitute a legally binding agreement between you and CPI Texas, a business located in Houston, Texas.

2. Services Description

CPI provides custom flag and banner manufacturing services, including but not limited to U.S. flags, state flags, military flags, custom flags, and related products. Our Site allows you to browse our products, request quotes, and communicate with our team about your specific needs.

3. Quote Requests and Orders

When you submit a quote request through our Site:

• Quote requests are not binding orders until confirmed by CPI
• All prices quoted are subject to change until a formal order is placed
• Custom products may require a deposit before production begins
• Final pricing may vary based on design complexity, materials, and quantity
• We reserve the right to decline any order at our discretion

4. Custom Products and Intellectual Property

For custom flag and banner orders:

• You represent that you have the right to use any logos, images, or designs you submit
• You are responsible for ensuring your designs do not infringe on third-party intellectual property rights
• CPI is not liable for any intellectual property infringement related to customer-provided designs
• We reserve the right to refuse production of designs that may be illegal, offensive, or infringe on others' rights

5. Product Quality and Specifications

We strive to provide high-quality products that meet your specifications:

• Product images on our Site are for illustration purposes and may vary slightly from actual products
• Colors may appear differently on screens than on finished products
• Minor variations in handcrafted products are normal and not considered defects
• Specific product specifications will be confirmed during the ordering process

6. Payment Terms

Payment terms will be specified in your quote and order confirmation:

• Payment methods accepted will be communicated during the ordering process
• Custom orders may require partial or full payment before production
• Prices do not include shipping unless otherwise specified
• Sales tax will be applied as required by Texas state law

7. Shipping and Delivery

Shipping terms, costs, and estimated delivery times will be provided with your quote. Please refer to our Shipping & Returns Policy for detailed information about our shipping practices, delivery timeframes, and procedures.

8. Returns and Refunds

Our return and refund policies are detailed in our Shipping & Returns Policy. Custom products may have limited return options due to their personalized nature.

9. Limitation of Liability

To the maximum extent permitted by law, CPI shall not be liable for any indirect, incidental, special, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our Site or services. Our total liability for any claims arising from these Terms or your use of our services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless CPI, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of our Site, violation of these Terms, or infringement of any third-party rights.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our Site. Your continued use of our Site after any changes constitutes acceptance of the modified terms. We encourage you to review these Terms periodically.

12. Contact Information

For questions about these Terms of Service, please contact us: